frequently asked questions

How do I pay for my order?

Please call to place your order. We accept all major credit cards.

Can I expedite my order?

At Plum our goal is to help you create your dream room with ease and efficiency. We strive to process all orders as quickly as possible but are unable to rush a single order any faster than our standard efficiency.

Do you offer customizations on your products?

Yes we do. There is a 10% up charge for customization.

What is your commitment to eco-friendly or green products and manufacturing?

All of our manufacturing is done locally in the Greater Toronto Area. We endeavour to use natural materials in all of our products. Our upholstered furniture is made from Canadian Maple wood frames.

Plum’s commitment to bringing happiness and great design to our clients means we will continue to strive to find better, healthier products without compromising great style.

I am planning on buying multiple of large pieces of furniture. I am not sure if it will fit in my home. How can I be sure?  

We want you to have the assurance you need to order your furniture. Please contact us at customerservice@myplumdesign.comshould you need our help in determining whether that furniture will fit.

Does PLUM re-upholster furniture?

We do not re-upholster furniture. We encourage you to source a local upholstery shop for your treasured pieces of furniture. However, most often you will find that it costs more to re-upholster old furniture than to buy new products. Browse our online showroom to view the latest trends and our exciting Plum Furniture Collection.

Will you remove my old furniture?

Unfortunately, we are unable to remove and dispose of your existing furniture. We encourage you to contact your local second hand furniture distributors to have your furniture removed and made available to those in need.

Can I purchase a Gift Certificate from Plum?

Plum Gift Certificates can be purchased by contacting us at info@myplumdesign.com and make welcome gifts for anniversaries, birthdays, or any other special occasion.

Do you deliver on Saturdays?

Yes, we deliver furniture Monday through Saturday.

How do you deliver furniture?

We ship our furniture via our common carrier, allowing us to reliably track your purchase en route.

Items are delivered by appointment. Our Plum Delivery Service will contact you for an appointment.

For more information, contact us at info@myplumdesign.com

What is the cost for delivery?

Delivery surcharges and Crating Fees are necessary when shipping some of our larger or more fragile pieces of Furniture. Some Plum Furniture, Rugs and other large items are bulky and heavy, so our cost to ship them is higher than for other items. Certain fragile items will need crating in order to be shipped safely without being damaged. Plum Customer service will notify you via email of the additional costs for freight, shipping and duty (if applicable).

What do I need to do regarding delivery and setup of the furniture?

1.  Please have the room and a path clear for delivery.
2.  Please measure your room and stairways if applicable to make sure the furniture will fit properly.  Some of the items we sell are very large and do not go up stairways with turns very well.  We encourage you to use our furniture measuring for delivery guide for more suggestions on measuring your room.

If you are unsure if an item will fit, please call our office for exact measurements prior to ordering.  It is the customer’s responsibility to make sure all items will fit. Unfortunately, we are unable to offer returns, refunds or exchanges on items if they do not fit.

Can you send me a catalog?

Plum is committed to respecting the environment, we do not print paper catalogs.  Instead, we encourage you to print the furniture spec sheet of each piece of furniture you are interested in.

Can I pick up the items instead of having them delivered?

Our Plum warehouse is not set up to release items to individuals.

Can I return a product, exchange it or get a refund?

Plum is dedicated to making sure you love the furniture you purchase from us. Please let us help you make sure it fits and is the right piece for you. We encourage you to contact us at customerservice@myplumdesign.com.

Once your order is confirmed we will start producing your customized piece and you will be unable to cancel the order. We will not be able to accept returns, exchanges or grant you a refund.